Shop with Confidence
• 100% Satisfaction Guarantee. Easy Returns and Exchanges
Your satisfaction is important to us. We know that it is sometimes necessary to return or exchange an item and we want to make it easy. If you are not satisfied with your order, simply return it to us in original condition for exchange or refund within 30 days of receiving it and we will credit you for the entire amount less shipping and handling charges. If you receive an item with a manufacturing defect, or there is an incorrectly shipped item, we will replace or refund the returned item including shipping costs once we have received it. Customized jerseys qualify for return or exchange in the event of manufacturing defect or customization error.
IceJerseys.com values its customers and respects their privacy. We only collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties. All promotional e-mails that we send have an easy unsubscribe feature that allows you to be permanently removed from future mailings.
Protecting the safety of your credit card information is extremely important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is another way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.
As an added security feature, we do not store your credit card data on our servers once the transaction is completed – so your card is not at risk of being stolen by a hacker accessing our servers.
For questions, comments, or assistance, you can send your questions or requests to our Customer Service department any time by using our Information Request Form. We make every effort to reply to all inquiries within a maximum of one business day, and often are able to respond within a few hours.
You may chat online with one of our Customer Service Specialists available through our Live Help. Just look for the Live Help icon on the left side navigation menu, or on any of the shopping cart pages.
If you would prefer to speak with a real person by phone, our team of experienced and friendly Customer Service Specialists is available to help with any questions you may have about our products and services. They will also be happy to take your order by phone if you prefer not to place your order online. Our Customer Service Call Center can be reached Toll-Free by dialing 1-866-645-4327 (9-5 EST M-F).